I am NOT leaving AT&T for Verizon (listen up)

                                  

I was all set to leave.  Not bitter, no horrible AT&T experiences.  No HUGE AT&T frustrations.  I have had, generally a great experience with AT&T.  AT&T worked better for me than my last carrier, Sprint.  I had MUCH better customer experiences with AT&T than with my other previous provider, Verizon.  I did not have a long list of AT&T grievances.  Except one.

In the summer, I spend a lot of time in a spot that has crappy AT&T coverage.  When my family is at this location, none of us can use our cell phones.  This was the anti-AT&T tipping issue.  This was THE factor that made the move from AT&T to Verizon the only logical choice.  I travel for business and AT&T has been just fine, actually consistent.  It was a tremendous bummer to spend your downtime in a place with no coverage.

This past weekend, I called AT&T to get any early termination charges for my cellular breakup.  My plan was to get ready to settle up, and order iPhones for the family on February 10th.  When I called AT&T, I get a fantastic, passionate representative that wanted to hear all of my issues, and was very focused on seeing if she could address them.  Right away she knocked down the coverage issue.  Did we have an internet connect at the house?  Yes, then the answer was the AT&T Microcell.  To keep me, their cherished customer, and my family, AT&T gave me a DEAL on the Microcell.  Presto, coverage problem solved.

Then there were termination fees……. They were willing to look the other way for me, I was already an iPhone user, they knew they'd get their money back from me.   They were not initially going to let them in with our a big old termination fee.  Again, after a little more discussion, they were willing to work with us on this too. 

So I am now back and committed to AT&T for another 2 years.

I had been thinking that 2/10/11 would be the beginning of the onslaught of AT&T defections from to Verizon.  Now I think not.  If AT&T puts for the effort they did with me, they will be just fine.  But its up to you.  You have to get out there and get your deal!